Privacy Policy


We do not collect any personal information from visitors of our website, except for the information set forth below. However, if you use our services or applications, there may be some information we collect and process. When we collect and process information that personally identifies you or allows us to contact you, we will explicitly ask you for it and you can choose whether to give or refuse us of respective consent. The personal information we collect from you will be used to provide the service(s) or carry out the transaction(s) you have requested or authorized. In support of these uses, we may also use personal information to provide you with more effective customer service, and to improve our products or services. We may also use your email address to contact you regarding administrative notices from time to time. Information that is collected by or sent to us may be stored and processed in Europe, or any other country in which we or our affiliates, subsidiaries, group companies or agents maintain facilities. By using any of our products or services, you consent to any such transfer of information outside of your country. We may use demographic information collected from you during the registration or purchase process (including age, location and gender data) or aggregate information from all our users and provide that information in the aggregate to other parties, including advertisers, for marketing and promotional purposes. However, if we do so, that information will not be in the form that will allow any third party to identify you personally. When you visit our website, we automatically collect certain information about you. This includes the URL that you just came from, the URL you next go to, the browser you are using, your IP address, the pages you visit, and the types of services you purchase.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and Terms of Use. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Right to access your data

In case you are EU citizen and want to exercise rights enshrined in art. 15 of GDPR, please write us at

How we use collected information

TWIM may collect and use Users' personal information for the following purposes:

  • To improve customer service: information provided by Users helps us respond to customer service requests and support needs more efficiently
  • To personalize user experience: we may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site
  • improve our Site: we may use the feedback provided by Users to improve our products and services
  • To process payments: we may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with side parties except to the extent necessary to provide the service
  • To send periodic emails: we may use the email address to send information and updates pertaining to orders.

Disclosure of Information

Except as described in this statement, personal information you provide to us or that is collected by us will not be transferred to third parties without your consent. We do not sell or rent any personally identifiable information about you to any third party. In addition, we must (and you authorize us to) disclose any information about you to private entities, law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate to address or resolve inquiries or problems, or comply with court orders, information requests from government agencies, or other legal or regulatory actions. This Privacy Policy applies if you are a visitor to the TWIM orders, subpoenas or other legal demands for Personally Identifiable Data that has been collected on behalf of such third-party providers using their applications or services. In such cases, TWIM refers the party requesting the Personally Identifiable Data to the applicable third party provider. That provider will respond in accordance with its own policies and may disclose your Personally Identifiable Data in response to such subpoena or other demand for information. Please remember that TWIM is not responsible for the policies and practices of such third-party providers. If you have questions about any such disclosures, you should contact the applicable provider directly. TWIM will have no liability in connection with any act or omission of any such provider with respect to your data or information or otherwise.

Security of your Information

We are committed to protecting the security of your information. We use a variety of security technologies and procedures to help protect your information from unauthorized access, use, or disclosure. However, please know that due to the existing legal and technical environment, we cannot guarantee that any personal information we obtain will not be disclosed to third parties in ways not described in this policy. TWIM takes reasonable precautions such as bank level data encryption to protect Data in our possession from loss, misuse, and unauthorized access. TWIM follows generally accepted industry standards to protect the Data, both during transmission and once received by TWIM. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Please note that we identify your jurisdiction based on your IP address.

Personally Identifiable Information to Third Parties

  • (a) Agents, consultants and related third parties: TWIM uses third party vendors to perform certain business-related functions. Examples of such functions include data storage services, database maintenance services and payment processing. When TWIM employs such third party vendors to perform services on its behalf, TWIM will only provide them with the Personally Identifiable Information that they need to perform their specific function. Each third-party vendor is required to keep such Personally Identifiable Information confidential and not to use such Personally Identifiable Information for any purpose other than providing services to TWIM.
  • (b) Affiliates: TWIM may share Personally Identifiable Information with entities that control, are controlled by or under common control with TWIM (each, an "Affiliate") for the purpose of assisting TWIM in providing its Services to you. In that event, any such Affiliate will use Personally Identifiable Information solely as permitted under this Privacy Policy.
  • (c) Business transfers: TWIM reserves the right to sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution or similar event, Personally Identifiable Information may be part of the transferred assets. You acknowledge that such transfers may occur, and that any acquirer or successor of TWIM may continue to use your Personally Identifiable Information as set forth in this policy.
  • (b) Legal requirements and other circumstances: TWIM may disclose Personally Identifiable Information if required by law or if it believes in the good faith belief that such action is necessary to: (a) comply with a legal obligation, (b) protect and defend the rights or property of TWIM, or (c) to protect the property or safety of users of the TWIM Site or Services or any third party. If TWIM is required by law to disclose any of your Personally Identifiable Information, then we will use reasonable efforts to provide you with notice of that disclosure requirement, unless we are prohibited from doing so by statute, subpoena or court or administrative order. In addition, if TWIM does not believe the disclosure request has been properly issued, then TWIM will object to such request.

Right to be forgotten

If you want to close your account and delete all information that would allow anyone to identify you, please write us at Please note, that we such request will also terminate your TWIM account. All money stored in your account will be reimbursed.

Anti-Spam Policy

International anti-spam legislation and best practices in the industry require informed, opt-in consent to receiving commercial electronic messages; a meaningful unsubscribe option for recipients; and, proper identification of message senders.

TWIM needs your consent to communicate with you electronically to establish and maintain a responsible commercial relationship with you; to understand your needs and your eligibility for products and services; to recommend particular products, services, and opportunities to you; to inform you about trading and financing features; to provide information to you about developments and new products, including changes and enhancements to the Site; to develop, enhance, and market products and services, and provide products and services to you; to process billing and collection of any fees; to conduct surveys and get feedback from you; to deliver products and services to you; to provide you with news and other matters of general interest to you as a customer; and, to meet TWIM's legal and regulatory requirements.

Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time, should we deem it advisable to do so. If we do change the Privacy Policy, we will post the revised version with a new "updated" date. We encourage you to periodically review this statement to be informed of how we are protecting your information.

Disputes Resolution

All parties must make reasonable effort to resolve the dispute privately. If the dispute is not resolved privately then both parties must make reasonable effort to resolve the dispute amicably. If, and only if, the dispute has still not been resolved, the individual has the right to invoke binding arbitration.

Regulated Crypto Exchange

Republic of Estonia Estonian Financial Intelligence Unit
Licenses № FVR000286, № FFA000268, № FRK000203